We understand it can be a daunting task buying artificial wedding or memorial flowers on line and finding the perfect design and company to make them up for you so for your piece of mind we offer a 14 day no quibble returns policy. This applies to all merchandise and not just flower arrangements or bouquets.

No refunds will be issued until the item arrives back with us and is in a perfect unused condition. There will also be no refunds after stated wedding date or cancelled wedding dates and if the item is not returned in its original condition, the buyer is also responsible for any loss in value.

Simply notify us via email or our contact form that you wish to return an item stating your order number and the reason for your return within 7 days of your parcel arriving and get it back to us within the 14 day time frame and we'll issue a refund for the full item cost excluding postage.

Please note no items will be accepted for return unless we are informed in writing of your intentions to do so within the 7 day dead-line.

The return P&P costs are your responsibility and we strongly advise using a signed for service or at least obtaining a proof of postage to enable you to claim against the carrier in the event the parcel becomes damaged or lost on its way back to us.


To return an item, please send it to the address below with your original invoice or a note of your order number. This will speed up the process no end and will be greatly appreciated.


Kays Cottage



sn16 9pl




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